zerallTerms of Service
These terms cover your use of the Zerall apps: Hub, Kova, Senda and Trace. By using the apps, you agree to them. They are written in plain English below.
01 Who provides the service
The apps and the service behind them are provided by Zerall Ltd, a company registered in Nigeria and based in Lagos.
02 Your subscription
- The apps are sold on a subscription. You pick a tier (Basic, Plus or Max) and pay for it monthly.
- Payments are handled by Paystack. When you subscribe, you agree to pay the price shown for the tier you chose.
- Your subscription continues month to month until you tell us to stop. If a payment is not made, we may pause your access until it is settled.
- You can stop your subscription at any time by contacting us. We do not refund time you have already paid for unless the law requires it.
03 Using the apps properly
- The data you put into the apps is your responsibility. Enter it accurately and keep your own records.
- If you enter data about your customers, make sure you are allowed to hold and use it.
- Keep your login details and the devices you install the apps on secure.
- Do not use the apps to break the law, or to send messages in a way that breaks WhatsApp’s own rules.
04 Downloads and updates
Some apps are downloaded and installed on your own computer or phone. Those installers are not yet code-signed, so your device may warn you before installing. We may release updates from time to time, and we recommend you keep the apps up to date.
05 No warranty, and our responsibility
We work hard to make the apps useful and reliable, but we provide them “as is”. We cannot promise the apps will always be available, error-free, or fit every situation. You use them at your own risk and should keep your own backups of important records.
To the extent the law allows, Zerall Ltd is not liable for lost business, lost profit, or lost data that results from using or being unable to use the apps. Nothing in these terms removes any right you have that cannot be removed by law.
06 Ending access and changes
We may suspend or end access if these terms are broken, or if a subscription goes unpaid. You can end your use at any time. We may update these terms; when we do, we will change the date at the top of this page. If you keep using the apps after a change, that means you accept the updated terms.
07 Which law applies, and contact
These terms are governed by the laws of the Federal Republic of Nigeria, and any dispute will be handled by the courts of Nigeria. Questions about these terms: zerall.ltd@gmail.com.
Zerall Ltd · Registered in Nigeria (CAC) · Lagos
RC number: 9616502
Make an informed start.
Can I cancel my subscription?
Yes. Contact Zerall when you want to stop your subscription. Access may continue until the end of the paid period, subject to the terms shown on this page.
What happens if a payment is missed?
We may pause access to the relevant service until the subscription is settled. Contact us promptly if your office needs help resolving a payment issue.
Who owns the records entered into the apps?
Your forwarding company remains responsible for the records it enters. Please keep your own backups and make sure you have a lawful basis for handling customer information.